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2 post(s)
July 21, 20260 comment(s)

The evolutionary path of AI agents in intelligent customer service: from rule engines to autonomous decision-making

Intelligent customer service is one of the earliest and most mature applications of AI Agent technology. The evolution from early rule-based keyword matching systems to intelligent agents capable of i

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July 1, 20260 comment(s)

The Implementation Practice of Large Models in Intelligent Customer Service: From Dialogue Robots to Intelligent Assistants

The intelligent customer service industry is undergoing a profound transformation driven by big language models. Traditional rule-based and retrieval based customer service systems often can only hand

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